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Konsultacinėje poliklinikoje – registracija kaip banke

VšĮ Ukmergės ligoninė Konsultacinėje poliklinikoje įdiegta elektroninė eilių srauto valdymo sistema. Ji veikia panašiu principu kaip bankuose. Pirmiausia pacientas bilietų terminale turi atsispausdinti popierinį talonėlį, kuriame nurodytas jo eilės numeris, ir palaukti, kol šis skaičius užsidegs švieslentėje. Joje įsižiebs ir nuoroda, pas kurią registratorę, t. y. prie kurio langelio, reikia eiti.

Konsultacinės poliklinikos vedėja Palma Rimavičienė tikisi, jog gydymo įstaigoje pradėjusi veikti sistema pagerins gyventojų aptarnavimo kokybę – sureguliuos eilių srautus, niekas pas registratores negalės patekti be eilės, neliks nepatenkintų. Tokia registravimosi sistema egzistuoja daugelyje didžiųjų šalies gydymo įstaigų.

Pasak vedėjos, žmonių skaičius registratūroje labai priklauso nuo mieste kursuojančio transporto. Iš ryto visi miesto autobusai prie ligoninės atvažiuoja maždaug vienodu metu. Po pietų pacientų gerokai sumažėja.

Paprastai Konsultacinės poliklinikos registratūroje gyventojai priimami prie trijų langelių. Tačiau prie vieno iš jų dirbanti registratorė atsiliepia ir į telefoninius skambučius.

Įdiegus eilių srauto valdymo sistemą pacientai bus skirstomi į bendrą eilę, taip pat pirmumas bus teikiamas nėščiosioms, vaikams iki 2 metų bei skubiajai pagalbai.

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